Avaya announced the latest version of the Avaya IP Office Platform, the unified communications solution for small and mid-size businesses. Avaya IP Office release 10 is available as a cloud, hybrid cloud, or premises-based deployment, allowing organisations to deploy new capabilities based on business need, while benefiting from enhancements in security, resiliency and end-user experience.
With Avaya IP Office release 10, channel partners can deliver cloud-hosted unified communications and contact centre solutions to customers, while maintaining an on-premises gateway, allowing the customer to take trunk lines from service providers and satisfy regulatory requirements in the Middle East.
Among other enhancements, Avaya IP Office release 10 also increases security and resiliency. Now, built-in signaling and media encryption for endpoints and unified communications clients helps preserve privacy and data integrity, critical in any deployment, but especially in those delivered through pure or hybrid cloud services. This feature in Avaya IP Office is provided at no extra cost or added complexity.
Beyond other pure cloud deployments, the latest version of IP Office takes a new approach to resilience, providing system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. Whatever the approach, the system stays active and users maintain connectivity throughout the outage.
The Avaya IP Office Platform is available through authorised channel partners in three deployment options, premises-based, hybrid or pure cloud solution. With more than half a million systems shipped globally, Avaya IP Office is one of the most widely sold unified communications solutions for small and midsize businesses.
“Mid-market customers here in the region are looking for solutions that enable them to move to the cloud at their own pace and path, while leveraging their existing investments. Avaya IP Office release 10 gives them the best of both worlds, a solution they know they can trust and that allows them to add new capabilities based on business need,” said Khalid Khan, Mid-market Director, Asia, Middle East and Africa, Avaya.
“SMBs are increasingly interested in cloud solutions, but are at different stages of adoption, some are all in, some prefer on premise, some are in between. Avaya offers a choice with the same code base and performance regardless of deployment approach. And just as important, security capabilities are baked in, not just optional. Avaya’s message of security, flexibility, and performance will resonate with SMBs,” said Ray Boggs, Vice President SMB Research, IDC.