ManageEngine, the real-time IT management company, has announced that ServiceDesk Plus, its flagship ITSM product, has been recognised as a champion in the Info-Tech Research Group Mid-Market Service Desk Vendor Landscape report. ManageEngine’s inclusion and placement in the report is a testament to its leadership status in the IT service management market and its ability to provide best-in-class ITSM solutions with enterprise-ready capabilities for mid-market companies.
“As organisations mature, they have to continuously innovate to get more business value from their IT operations and are constantly looking for tools that deliver results,” said Rajesh Ganesan, Director of Product Management at ManageEngine. “We at ManageEngine realise this need and have purpose-built ServiceDesk Plus with the optimal balance of features, customisation and programmability, all without compromising ease of use. We thank the Info-Tech Research Group for this recognition, which we believe will help many mid-market companies make the right choice.”
ManageEngine scores high in value
Vendor Landscape reports by the Info-Tech Research Group recognise outstanding vendors in the technology marketplace. By assessing vendors on the strength of their offerings and their enterprise strategies, the Info-Tech Research Group’s Vendor Landscape reports pay tribute to the contributions of exceptional vendors in particular categories.
This report evaluated 13 vendors in the service desk market. ManageEngine came among the top three vendors ranked on the Value Index, which scores each vendor’s product offering and business strength relative to its price point. In the report, ServiceDesk Plus is identified as ‘an on-premises/SaaS solution that offers module-based scalability with seamless integration between the various add-ons’. Sandi Conrad, Senior Research Director at the Info-Tech Research Group and the report’s author, stated that: “ServiceDesk Plus is perfect for organisations looking to incrementally increase maturity of IT through service desk, ITAM and other modules for IT operations and beyond.”
The Info-Tech Research Group Mid-Market Service Desk Vendor Landscape report may be downloaded here.