Recognising the urgent need for organisations to maintain Business Continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities.
As the BPO partner to several multinational corporations across vital sectors including government, financial services, food and beverage, transportation and logistics and education, Cupola’s technology upgrade will ensure that the critical customer services these organisations rely on it to deliver will meet increased consumer demand.
Sajjad Hamid, Group Head – Sales & Marketing, Cupola, said: “Because of social distancing, restrictions on movement and general concerns in these challenging times, consumers are increasingly dependent on digital and telephonic support channels to get answers to their pressing queries. At this time when our outsourcing services are more vital than ever, we at Cupola want to assure our customers that we have made the necessary investments to safeguard the continuity of their services. We are also here to enable organisations that are struggling with the impact of the outbreak to offload their customer service workloads to us.”