For the first time, PC maker Lenovo has introduced digital technology to virtually connect tech specialists with customers across select retail stores in the UAE, assisting purchase decision journeys and assuring peace-of-mind.
In today’s fast-changing environment, Lenovo is ensuring that the company remains close to its customers by investing in technology and working in close collaboration with local retail partner, Sharaf DG, to deliver a safe and seamless customer experience.
Customers visiting select retail stores will be guided towards an online tech specialist present at Lenovo’s stand to assist with any queries throughout the day. Each tech specialist will be interacting with customers via videoconferencing technology, connected to a high-resolution display and embedded speaker system, ensure clarity for the entirety of the conversation. Lenovo’s experts behind the screens will also have products on hand, to point out key features and answer specific questions, just as they would via in-person interactions.
“At Lenovo, we place high importance on connecting with our customers at every stage of their purchasing journey. We understand that purchasing a new PC, tablet or accessory requires time and access to expertise. Given the current circumstances, we had to consider how we could further innovate in this regard, to offer a truly unique and personalised experience for each customer – all while ensuring peace-of-mind across the board,” said Mohammed Hilili, General Manager, Gulf and East Africa at Lenovo. “By leveraging collaboration technology, we believe that our new virtual methods of communication will further enhance our customer experience offering.”
Lenovo’s new digitally-connected experiences are now available at the company’s Yoga-branded stands across Sharaf DG stores located at The Dubai Mall, City Centre Deira and City Centre Mirdif.