Uniphore, a provider of conversational service automation (CSA) solutions, has announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s advanced automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily.
Subject to completing customary closing conditions, the Jacada team, its intellectual property, and products will become part of Uniphore, enabling Uniphore to continue to deliver industry-leading products and services for their global joint customer base. Specific financial terms and other details of the deal are not being disclosed.
The acquisition comes at a time when enterprises are having more conversations with their customers over multiple mediums and modes of communications. Currently, the market is heavily fragmented with point solutions across self-service, agent-assist, analytics, security, front-office, back office and RPA products.
“Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, CEO and Co-Founder, Uniphore. “I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences.”
Yochai Rozenblat, CEO, Jacada, said: “Our customers rely on us to bring them the latest and greatest solutions to help them grow their business. We are stoked about joining forces with a team who is both experienced and passionate about contact centres, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.”