IT teams must shift their mindsets to journey-based services by using experience level agreements or XLAs, rather than relying on meeting IT service level agreements, explains Charbel Khneisser at Riverbed Technology....
Channel partners operating as MSPs must adopt a suitable cloud platform that addresses their customer’s needs and delivers high quality services with inbuilt tools and resources says Mostafa Kabel Abouhaswa at M...
Integration of AI adds many benefits for managed service providers including early detection, scalable delivery, predictive services, automated remediation, allowing channel partners to leverage the expected 10%...
Value added distributors and channel partners need to work jointly to increase their differentiation in the digital marketplace, provide a range of services to meet market demand, and invest in technology skilling of...
Channel partners understand how cybersecurity ecosystems are supposed to work, which allows them to support a range of organisations, from those with a fulltime CISO and a well-staffed SOC to those that require an...
While we hear a lot about organisations beginning their digital transformation journeys, Ranjith Kaippada at Cloud Box Technologies points out a myriad of organisational and other internal factors can grind them to a...
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