The rapid growth in smartphone usage is set to increase with the advent of electronic ticketing for sporting and entertainment events. Mobile ticketing is nothing new, especially in the transport industry where users...
Security has long been the principal fear that weighs on cloud investments. While perceptions are improving, Intel Security’s recent State of Cloud Adoption study found that data breaches remain the biggest concern of c...
With the move to a mobile and cloud first world, corporate data has become increasingly difficult to protect. Employees’ expectations have changed too, they want to be able to access corporate cloud applications, data a...
It was not too long ago that technologies such as cloud, mobile, social, and big data analytics were little more than futuristic concepts whose true potential was largely unknown. Fast forward to today, however, and...
The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of...
Nobody can deny that we are now in the age of the customer. Through online and mobile channels they are well informed and this information allows them to compare and choose the most convenient provider or vendor. If...
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