IT teams must shift their mindsets to journey-based services by using experience level agreements or XLAs, rather than relying on meeting IT service level agreements, explains Charbel Khneisser at Riverbed Technology....
Channel partners can no longer take a one-size-fits-all approach to selling their products and services and to stand out, they need to demonstrate keen understanding of customer pain points, and find tailor-fit...
Customers are looking to be more agile, which has led them to run workloads across multiple environments, whether public clouds, co-location facilities, data centres or at the edge, leaving IT teams grappling with...
Integration of AI adds many benefits for managed service providers including early detection, scalable delivery, predictive services, automated remediation, allowing channel partners to leverage the expected 10%...
Channel partners understand how cybersecurity ecosystems are supposed to work, which allows them to support a range of organisations, from those with a fulltime CISO and a well-staffed SOC to those that require an...
While United States and EU grapple with legislation around AI and its consequences, there are no guiding principles limiting development of AI technologies with respect to weapons of war explains Morgan Wright at...
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