TDCX, a digital customer experience (CX) solutions provider for technology and blue-chip companies, has launched its 29th campus in São Paulo, Brazil.
The new campus houses a team of 120 multilingual customer experience specialists who provide world-class player support on behalf of one of the world’s biggest video game developer, publisher and esports tournament organizer.
The Brazil campus is the latest in a series of geographic expansions by TDCX. Over the last three years, TDCX has opened campuses in Colombia, Romania, South Korea, Türkiye and Vietnam, deepening its coverage for clients.
Brazil’s business process outsourcing segment is projected to reach a market value of US$4.9 billion by 2027, representing a CAGR of close to 8.5% over 2023-27.
TDCX’s Brazil campus complements its existing campus in Colombia and strengthens its ability to support client needs in North and Latin America.
Laurent Junique, Founder and Chief Executive Officer, TDCX, said: “Brazil offers many advantages as a delivery center location. Through our campus here, we will be able to provide strong support for international clients across North and Latin America. We will also be able to tap the local workforce, which is highly skilled. The outsourced CX services industry is at an exciting point.”