Oracle has formally completed its acquisition of Next Technik, a prominent provider of field service management solutions tailored for NetSuite customers.
Now, Next Technik has been integrated into the Oracle NetSuite organization. With this acquisition, NetSuite customers gain access to advanced field service management capabilities, which enables these businesses to digitize and streamline their scheduling processes.
Moreover, it facilitates efficient management of inventory and assets, which is anticipated to enhance both productivity levels and overall customer satisfaction.
This newly introduced field management solution is designed to elevate the quality of field-to-office communications, simplify the complexities of scheduling and dispatch, and automate inventory and asset management. It’s also expected to provide businesses with increased visibility into real-time data.
“Field service organizations are often comprised of complicated manual processes that negatively impact productivity, customer experience and overall revenue,” said Evan Goldberg, Founder and Executive Vice President of Oracle NetSuite.
“To help our customers solve these problems and improve field service operations, we are excited about this new field management solution. By automating key field service processes and providing real-time insights, it will help our customers reduce operational costs, increase satisfaction and loyalty, and ultimately improve both their bottom line.”
NetSuite Field Service Management is set to replace outdated paperwork, spreadsheets, and other redundant processes that have been historically used by field service organizations.