The new support hub will be located in Costa Rica, offering advice in Spanish, Portuguese and English to clients and channels in Latin America and around the world.
SonicWall, a publisher of intelligence on cyberattacks and a leader in data on verifiable ransomware, has announced the opening of its first support center for clients and channels in Latin America.
Located in San José, Costa Rica, the new hub will provide remote advice and training 24/7. For the first time, in addition to English, Spanish and Portuguese will be incorporated as support languages.
The new center is the second physical one in America, following one in Ottawa, Canada. It complements the remote centers and call centers in the United States, Ireland, Romania, India, China and Japan globally in a unified integration.
Ryan Matlock, Senior Vice President and Chief of the Client Success Office at SonicWall, said: “In a first phase, the new center will offer support and training in firewalls, and later, switches, wireless and larger firewalls will be added, as well as other solutions like Capture Client and antivirus.
“In a first phase, we will offer what we call standard support, as the center and the staff expand, we will offer higher level support. We have been working on this for some time, in fact, we ran a pilot test last year and everything has worked quite well, we are very excited.”
Óscar Chávez-Arrieta, Executive Vice President of SonicWall for Latin America, said: “We are very pleased with the opening of this new center, as this responds to our new strategy and growth in the region. It is something that clients and business partners had been asking us for, the availability of support in Spanish and Portuguese, and now it is a reality. This is just a sign of the importance that SNWL worldwide places on the Latin American region and marks the start of our aggressive expansion plan for the coming years.
“The channel is essential for our business and this center is there to give them the support they need in the local language 24/7. It is our project to convince the Latin American channels to become service providers using the SNWL platform to sell their own security service; this also demonstrates our conviction to ‘come to grow and stay’ in Latin America, opening local legal entities and treating our collaborators and business partners with respect, inclusion and equity.”