ServiceNow has announced it has signed an agreement to acquire task mining company UltimateSuite to enhance process mining and intelligent automation across the Now Platform.
Through this acquisition, ServiceNow continues to bolster its automation and AI capabilities to help customers identify process bottlenecks and drive stronger operational efficiencies.
This acquisition is the latest step in enhancing ServiceNow’s powerful intelligent automation capabilities. UltimateSuite’s task mining technology provides actionable insights to streamline repetitive work and identify automation opportunities, a core piece of process mining. With predictive analysis and actionable prompts, UltimateSuite provides operational intelligence that enables customers to accelerate digital business transformation and enhance employee experiences.
“The Now Platform is the platform for digital business, and we are continually working to help customers remove guesswork and create more intuitive processes in the day-to-day flow of work,” said Eric Schroeder, Vice President of NowX Product Management at ServiceNow.
“Task mining is key to revealing a more accurate picture of how people work. With UltimateSuite, we are extending ServiceNow’s ability to help customers easily automate workflows and drive productivity.”
UltimateSuite follows acquisitions of G2K and Element AI as part of ServiceNow’s ongoing commitment to bringing impactful automation and AI-powered solutions to customers. ServiceNow expects to close the acquisition of UltimateSuite in Q12024. Financial terms of the deal were not disclosed.